otherwise trading masthead


Google Custom Search

refund policy at Otherwise Trading


We want you to be happy with everything you buy from us. If, for any reason, you're not, you can return your purchases to us.

You need to send them back within 28 days, in the condition they were in when you received them.

Just send them to us at:

Otherwise Trading
Oak Cottage West
Bacup Road
OL14 7HG

When we accept the return, we will refund your initial purchase price, less £3.00 postage and packing. This return postage charge obtains only when you have simply changed your mind.

In the case of your items being damaged in transit, please ring or email. It may not be worth the trouble and expense of sending them back if you are prepared to send photographs of the package and of the damage to the items.

In the case of loss or damage, if a replacement is not appropriate - say because your item was needed for a certain date - we will of course refund you the total amount of your order, including the charge for postage and packing.

This does not affect your statutory rights.


uk postage information

international postage information

Convert our GBP prices into your own currency. This Assistant opens in a new window - make sure you are not blocking pop-ups or you will just get a funny boinging noise.

currency conversion information


read recentr customer feedback

wellbeing information


paypal information

refund policy

otherwise trading on facebook

email us


payment methods

all text and images copyright Otherwise Trading 2005 - 2015