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refund policy at Otherwise Trading

 

We want you to be happy with everything you buy from us. If, for any reason, you're not, you can return your purchases to us.

You need to send them back within 28 days, in the condition they were in when you received them.

Just send them to us at:

Otherwise Trading
Oak Cottage West
Bacup Road
Todmorden
OL14 7HG

When we accept the return, we will refund your initial purchase price, less £3.00 postage and packing. This return postage charge obtains only when you have simply changed your mind.

In the case of your items being damaged in transit, please ring or email. It may not be worth the trouble and expense of sending them back if you are prepared to send photographs of the package and of the damage to the items.

In the case of loss or damage, if a replacement is not appropriate - say because your item was needed for a certain date - we will of course refund you the total amount of your order, including the charge for postage and packing.

This does not affect your statutory rights.

 

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